/* Ticket pages */
.ticket-create-card,
.ticket-list-block,
.ticket-mail-box {
    border: 1px solid var(--color-card-border);
    background: var(--color-card-bg);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);

    max-width: 1000px;
    margin: var(--spacing-2xl) auto;
}

.ticket-list-block h1,
.ticket-mail-box h1 {
    font-size: 1.4rem;
    margin: 0;
}

.ticket-create-card h2,
.ticket-list-block h2,
.ticket-mail-box h2,
.ticket-channel-card h2 {
    font-size: 1.2rem;
    margin: 0;
}

.ticket-channel-card p {
    font-size: .95rem;
    line-height: 1.45;
    opacity: .92;
}

.ticket-explainer {
    margin: .5rem 0 .9rem 0;
    opacity: .9;
    max-width: 76ch;
}

.ticket-channel-grid {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: center;

    gap: 1rem;
    /*margin: 0 var(--spacing-4xl) var(--spacing-4xl);*/
    padding: 0 var(--spacing-4xl);

    max-width: 1200px;
    margin: var(--spacing-2xl) auto;
}

.ticket-channel-card {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    justify-content: space-between;

    text-decoration: none;
    color: var(--color-text-primary);
    border: 1px dashed var(--color-card-border);
    background: var(--color-card-bg);
    border-radius: var(--radius-md);
    padding: 1rem;
    transition: var(--transition-fast);
    max-width: 280px;
    min-height: 160px;
}

.ticket-channel-card:hover {
    transform: translateY(-2px);
    border-color: color-mix(in srgb, var(--color-primary) 55%, var(--color-border));
}

.ticket-badge {
    display: inline-block;
    margin-top: .8rem;
    font-size: .8rem;
    border-radius: var(--radius-sm);
    padding: .22rem .55rem;
    border: 1px solid var(--color-border);
}

.ticket-list-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
}

.ticket-search {
    display: flex;
    gap: .45rem;
}

.ticket-search input,
.ticket-input,
.ticket-select,
.ticket-textarea {
    width: 100%;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    background: color-mix(in srgb, var(--color-bg-secondary) 72%, transparent);
    color: var(--color-text-primary);
    padding: .65rem .75rem;
}

.ticket-form {
    display: flex;
    flex-direction: column;
}

.ticket-field label {
    display: block;
    margin-bottom: .35rem;
}

.ticket-list {
    display: flex;
    flex-direction: column;
    gap: .65rem;
    margin-top: .8rem;
}

.ticket-item {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: .9rem;
    text-decoration: none;
    color: var(--color-text-primary);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    padding: .75rem;
}

.ticket-item h3 {
    margin: 0 0 .2rem 0;
    font-size: 1.02rem;
}

.ticket-item p {
    margin: 0;
    opacity: .9;
}

.ticket-meta {
    display: flex;
    flex-direction: column;
    gap: .4rem;
    align-items: flex-end;
    white-space: nowrap;
}

.ticket-detail-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: .7rem;
    margin-top: .6rem;
}

.ticket-status {
    font-weight: 600;
}

.ticket-status.open {
    color: var(--color-primary);
}

.ticket-status.answered {
    color: var(--color-success);
}

.ticket-status.closed {
    color: var(--color-text-secondary);
}

.ticket-thread {
    display: flex;
    flex-direction: column;
    gap: .75rem;
}

.ticket-reply {
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    padding: .8rem;
    background: color-mix(in srgb, var(--color-bg-secondary) 55%, transparent);
}

.ticket-reply h3 {
    margin: 0 0 .35rem 0;
}

.ticket-reply p {
    margin: 0 0 .45rem 0;
}

.ticket-actions {
    display: flex;
    gap: .6rem;
}

.ticket-form-inline {
    display: flex;
    gap: .6rem;
    align-items: center;
}

.ticket-empty,
.ticket-create-note {
    opacity: .85;
}

.importance-badge {
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    padding: .2rem .55rem;
    font-size: .85rem;
    font-weight: 600;
}

.importance-1 {
    background: color-mix(in srgb, var(--color-bg-secondary) 80%, transparent);
}

.importance-2 {
    background: color-mix(in srgb, var(--color-primary) 12%, transparent);
}

.importance-3 {
    background: color-mix(in srgb, var(--color-warning) 18%, transparent);
}

.importance-4 {
    background: color-mix(in srgb, var(--color-danger) 20%, transparent);
}

@media (max-width: 900px) {
    .ticket-channel-grid {
        grid-template-columns: 1fr;
    }

    .ticket-list-header {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-item {
        flex-direction: column;
    }

    .ticket-meta {
        align-items: flex-start;
    }
}


/* ==========================================================================
   Ticket - Creation (new) 
   - Inspired by the course creation form, but adapted for ticket creation
   ========================================================================== */
.ticket-create-hero {
    background: linear-gradient(135deg, var(--color-bg-primary) 0%, var(--color-bg-secondary) 100%);
    padding: var(--spacing-3xl) var(--spacing-xl) var(--spacing-2xl);
    border-bottom: 1px solid var(--color-border);
}

.ticket-create-container {
    max-width: 900px;
    margin: 0 auto;
}

.ticket-create-header h1 {
    font-size: clamp(28px, 4vw, 36px);
    margin-bottom: var(--spacing-sm);
    color: var(--color-text-primary);
}

.ticket-create-header p {
    color: var(--color-text-secondary);
    font-size: 16px;
}

.ticket-form-section {
    max-width: 900px;
    margin: var(--spacing-3xl) auto;
    padding: 0 var(--spacing-xl);
}

.ticket-form-card {
    background: var(--color-card-bg);
    border: 1px solid var(--color-card-border);
    border-radius: var(--radius-lg);
    padding: var(--spacing-3xl);
}

.form-section-title {
    font-size: 20px;
    margin-bottom: var(--spacing-xl);
    color: var(--color-text-primary);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding-bottom: var(--spacing-md);
    border-bottom: 2px solid var(--color-border);
}

.form-section-title i {
    color: var(--color-primary);
}

.form-grid {
    display: grid;
    gap: var(--spacing-xl);
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.form-group label {
    font-weight: 600;
    color: var(--color-text-primary);
    font-size: 14px;
}

.form-group input,
.form-group textarea,
.form-group select {
    padding: var(--spacing-md);
    background: var(--color-bg-secondary);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    color: var(--color-text-primary);
    font-family: var(--font-body);
    font-size: 14px;
    transition: border-color var(--transition-fast);
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--color-primary);
}

.form-group textarea {
    min-height: 120px;
    resize: vertical;
}

.form-group small {
    color: var(--color-text-secondary);
    font-size: 12px;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-lg);
}

.form-actions {
    display: flex;
    gap: var(--spacing-md);
    padding-top: var(--spacing-lg);
}

.form-actions .btn {
    flex: 1;
}

.form-error {
    background: rgba(244, 67, 54, 0.1);
    border: 1px solid rgba(244, 67, 54, 0.3);
    color: #f44336;
    padding: var(--spacing-md);
    border-radius: var(--radius-sm);
    font-size: 14px;
    margin-top: var(--spacing-sm);
}

.required-indicator {
    color: #f44336;
    margin-left: 4px;
}

/* --------------------------------------------------------------------------
   Responsive (New ticket)
   -------------------------------------------------------------------------- */
@media (max-width: 768px) {
    .form-row {
        grid-template-columns: 1fr;
    }

    .form-actions {
        flex-direction: column;
    }

    .ticket-form-card {
        padding: var(--spacing-xl) var(--spacing-md);
    }

    .ticket-form {
        padding: var(--spacing-lg) var(--spacing-md);
    }
}